Returns & Exchanges

At Profile Design, we are committed to providing the highest quality cycling components and gear. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Securely place the unused product in its original packaging, ensuring all tags, manuals, and hardware are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned components, we will issue a refund to your original payment method within 5-7 business days.